Your Questions, Answered

We sort by fabric type colour and follow your garment’s specific care needs, and return it finished to perfection.
All garments are processed at our North Vancouver facility. We inspect, treat delicately, clean with System K4, and hand-finish your Tom Ford piece on-site.
Standard turnaround is two to five business days. For urgent requests, rush service may be available—just let us know in advance and we will do our best to help accomodate your timeline.
No worries! Just leave your Tom Ford item by your front door, and we’ll handle the rest. You’ll receive a text upon delivery of your order.
No need. Just prepare your Tom Ford garment for pick-up, and we’ll take care of sorting and handling it appropriately.